Job Details

Client Services Manager - US

Internal CSM
  • Competitive
  • Boston US / London UK
  • Permanent

Supportive | Collaborative | Passionate | Trusting

Here at Warman O'Brien we are a high performing, passionate and trusted Life Science Recruitment Consultancy. We pride ourselves on our four core values Supportive, Collaborative, Passionate and Trusting. Embodying these, our team are dedicated in connecting people for a brighter future.

Since 2017, we have expanded globally and successfully placed candidates in +25 countries. We foster a friendly and inclusive culture that encourages you to reach your personal goals and company-wide targets as a team. We take great pride in supporting your work-life balance and offering flexible hours to our employees. Our 4-day work week has no impact to pay, holiday, or work hours. Just think of what you could do with a long weekend, every week!

What are we searching for?

We are searching for a professional and courteous Client Services Manager with great people skills to help our business prioritize existing customers and bring new clients on board focusing on the US market.

The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement.

To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment. The noteworthy client services manager should provide timely solutions to client’s problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies.

We will be opening a third office Q2 2025 in Boston Massachusetts and so a successful candidate must be willing to relocate to Boston in 2025 or currently live in Boston.

Client Services Manager Responsibilities Include:

  • Develop effective communication platforms for clients and staff.
  • Inspire repeat-business from clients.
  • Actively seek out and pull-on project based opportunities.
  • Track potential client investment / expansion and seek out opportunities to offer advanced recruitment solutions.
  • Conduct customer service workshops and presentations.
  • Monitor and measure client satisfaction.
  • Liaise with different departments about client queries.
  • Offer advice to clients on services and products.
  • Develop surveys and capture client information.
  • Participate in marketing campaigns.
  • Deal with client requests and troubleshoot problems.

Client Services Manager Requirements:

  • Business degree or related qualification or demonstrable experience with Life Sciences Recruitment
  • Strong communication skills.
  • Ability to meet deadlines.
  • Calm, polite, and professional behaviour.
  • Reliable and self-motivated.
  • General business knowledge.
  • High service orientation.
  • Experience of building out and developing new markets. Demonstrable experience preferable.
  • Strong Negotiation skills.
  • Ability to Lead.
  • Experience of bringing in MSP’s/RPOs and retained search or selling project solutions.

Why Warman O'Brien?

We are on a mission to connect the top professionals in the industry who are making a difference in the Life Science world.

We thrive off our shared success and support each other through it all, making sure we acknowledge the 'little wins' too. We understand the important of 'work-life balance' which means the successful candidate will join us in working a 4-day work with absolutely no impact to pay, hours or holiday allowance.

In addition, we offer 25 days annual leave - plus statutory, incentives, quarterly lunch clubs, extended lunch for wellness, flexi-hours, hybrid working. We are lucky enough to have ex-industry professionals in-house supporting and creating tailored training for our teams.

We are proud to have been awarded the Great Place To Work accreditation for two consecutive years and have also been awarded as a Best Workplace for Women UK 2024 too!

Kay Wilson HR Business Partner

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